Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (email, username, password)
• Update your profile (display name, avatar, preferences)
• Subscribe to paid plans (billing information, payment details)
• Contact customer support (support tickets, communications)
• Participate in surveys or feedback forms

1.2 Gameplay Data

To provide analytics services, we collect CS2 gameplay data including:

• Match statistics and performance metrics
• Demo files you upload for analysis
• In-game actions and decisions
• Steam ID and public Steam profile information
• Server information and match details

1.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (browser type, operating system, device ID)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies
• Error logs and diagnostic information

2. How We Use Your Information

We use collected information to:

• Provide Services: Deliver analytics, insights, and features
• Personalization: Customize your experience and recommendations
• Communication: Send updates, newsletters, and support messages
• Improvement: Analyze usage patterns to enhance our Service
• Security: Detect fraud, abuse, and security threats
• Legal Compliance: Meet legal obligations and enforce our terms
• Marketing: Send promotional materials (with your consent)

3. Data Sharing and Disclosure

3.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share data with trusted service providers who help us operate our Service:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics providers (for usage statistics)
• Email service providers (for communications)
• Customer support tools

3.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS/SSL encryption for data in transit
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active accounts: Data retained while your account is active
• Deleted accounts: Most data deleted within 30 days
• Backups: Backup copies may persist for up to 90 days
• Legal requirements: Some data retained longer for compliance

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information through your profile settings.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Account Deletion

You can delete your account at any time through settings or by contacting support.

6.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any promotional email.

6.5 Cookie Preferences

You can manage cookie preferences through our cookie consent banner or browser settings.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential cookies: Required for Service functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings
• Marketing cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by relevant authorities.

10. Regional Privacy Rights

10.1 European Union (GDPR)

If you are in the EU, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

10.2 California (CCPA/CPRA)

California residents have specific rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell your data)
• Right to non-discrimination for exercising rights

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights: